Proactive support for SAP + AvaTax
AvaTax Compliance Care. Stay ahead of sales tax issues, every week.
A recurring support program for SAP customers running AvaTax. Instead of reactive support tickets, you get scheduled working sessions, proactive monitoring and clear action lists.
Ask about Compliance Care
Certified Implementation Partner
How the service runs
From reactive tickets to a steady operating rhythm.
Compliance Care replaces “open a ticket and wait” with a structured cadence: recurring calls, continuous monitoring and trackers that show exactly what needs a decision and who owns it.
What we watch for you
Four areas where sales tax problems start.
Nexus threshold monitoring
We track your sales and transaction counts by state, flag the jurisdictions approaching common economic nexus thresholds, and keep a watchlist so nothing sneaks up on you.
Product taxability support
We review your SAP item groups, product mappings and AvaTax tax code assignments, and point out unmapped or risky configurations before they become wrong invoices.
Exemption certificate maintenance
We monitor missing, expired and incomplete certificates, prioritize which customers to chase first, and keep your exempt sales exposure visible instead of buried.
Transaction exception monitoring
We review failed calculations, address errors, connector exceptions and unusual exempt or high-value transactions every week, so issues get an owner instead of piling up.
Operational support, not tax advice. Compliance Care helps you monitor, configure and operationalize decisions. Legal tax determinations, such as whether you must register in a state, stay with you and your tax advisor. We make sure you see the question early and have the data to answer it.
Who it’s for
Built for lean teams with growing complexity.
If most of this sounds like your company, Compliance Care will probably pay for itself in avoided surprises and recovered hours.
- You run SAP with AvaTax for sales tax calculation
- You have little or no dedicated tax and compliance staff
- You sell across multiple states or jurisdictions
- Your product catalog keeps growing, with varied taxability rules
- Exemption certificates are managed manually or inconsistently
- You want recurring guidance instead of only reactive tickets
What’s included
What is included in the Hyper Care support.
- Weekly 30-minute working calls
- Monthly compliance summary
- Nexus watchlist
- Weekly certificate action queue
- Taxability review for new SKUs and categories
- Transaction exception monitoring
- Quarterly business review
- Deeper transaction monitoring
- Certificate campaign support
- Quarterly configuration audit
- Priority escalation coordination
- Expanded taxability governance
- Upgrades to latest SAP release and AvaTax connector
- Run AvaTax reconciliations (tax amounts vs. SAP postings)
- Improve AvaTax document creation process and mapping
- Tax code and item group mapping validation
- AvaTax connector health check and configuration review
- Review and optimize address validation settings
- Exempt customer certificate sync between SAP and AvaTax
Most customers start with a 90-day engagement with weekly working calls, then settle into the rhythm that matches their real volume.
FAQ
Questions teams usually ask.
A recurring, proactive support program for SAP customers using AvaTax. It combines scheduled working sessions with continuous monitoring of nexus thresholds, product taxability, exemption certificates and transaction exceptions.
No. This is operational support and configuration guidance. We monitor, flag and prepare the information; legal tax determinations remain with you and your tax advisor. The value is that you see the questions early, with the data organized.
Standard support is reactive: you find a problem, open a ticket, wait. Compliance Care is proactive: we look for the problems on a schedule, keep trackers current, and bring them to a recurring call with a proposed action. The two complement each other.
Recurring working calls with a fixed agenda, a nexus tracker and watchlist, a product taxability matrix, a certificate health report with an outreach queue, a transaction exception tracker, and monthly and quarterly summaries with recommendations. On the SAP side: connector upgrades, reconciliations, mapping validation and configuration reviews.
We review open action items, the nexus watchlist, new products and questionable tax code mappings, expired or missing certificates, and the week’s transaction exceptions. Every item leaves the call with a decision, an owner and a due date.
SAP with AvaTax. If you also run Avalara E-Invoicing & Live Reporting, tell us and we will confirm what a recurring support program would look like for your setup.
With an initial review of your AvaTax and SAP configuration, focused on tax calculation, nexus, taxability and exemptions. From there we agree on the cadence and start the recurring rhythm, typically as a 90-day engagement first.
Tired of finding tax issues after the fact?
Let’s put your sales tax operations on a schedule.
Tell us about your SAP setup, your states and your team, and we will recommend the cadence that fits.
The first step is a review of your current AvaTax configuration. No commitment.
Email info@tax-bridge.io